Terms & Conditions

Please read this document carefully. It contains the terms and conditions that apply to the purchase of products from MAIGA Shea Butter (“MAIGA Shea Butter”). Any different or additional terms set forth in customer purchase orders or similar communications are objected to and shall not be binding on MAIGA Shea Butter unless a separate purchase agreement has been signed by an authorized representative of MAIGA Shea Butter. By placing an order for products from MAIGA Shea Butter, or by accepting delivery of the products described on the applicable packing slip, bill of lading and/or invoice received with the products, you, the customer, agree to be bound by and accept these terms of sale. MAIGA Shea Butter may change or modify these Terms of Sale from time to time at its sole discretion.

Availability and Pricing
By accessing our website, you the user, agree to the terms and conditions we set out here. These terms and conditions may change at our discretion any time, and without notice. All orders and purchases made through this site are also governed by these terms and conditions.

Use of and orders placed on this website are governed by the laws and the courts of the province of Ontario, and by the applicable laws of Canada. The user is also responsible for complying with these laws.

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and item availability. All sizes and weights quoted are approximate. All prices listed on this site are subject to confirmation. You agree to pay all charges payable for your order. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

We will use commercially reasonable efforts to deliver items as quickly as possible, and within any time indicated. However, we are not responsible for delivery delays beyond our control. We will endeavor to notify users if delivery is delayed.

Using Linked Content
This site provides links to other websites. All these sites are independent from MAIGA Shea Butter, and therefore we have no control over, and no liability for, those websites or their contents, or their use. We provide these links for your convenience, and you decide to access them at your own risk.

Our Liability/Website
This website should be assessed and used at your own risk. Though reasonable efforts have been made to ensure the website is current and contains no inaccuracies or errors, no guarantees are made that the website’s content will be error-free, accurate, complete or current at all or any times. When a mistake is noticed, we will correct it as soon as possible and make reasonable efforts to notify affected users. This may mean that orders not yet shipped may be cancelled.

We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, failed, incomplete, garbled, or delayed transmissions, online failures, hardware, software, or other technical malfunctions or disturbances, whether or not these circumstances affect, disrupt, or corrupt communications.

MAIGA Shea Butter and our directors and employees are not liable for any damages arising out of or related to access to or use of our site, or sites we link to, whether or not these damages are foreseeable and whether or not we have been advised of the possibility, including, without limitation, direct, indirect, special, consequential, incidental or punitive damages.

Privacy Statement
We are committed to respecting our user’s privacy and recognize the need for appropriate protection and management of personal information shared with us, such as your name, address, telephone number, etc. In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

There may be times, such as when products are ordered, subscriptions are made, or when participating in contests or promotions, at which time users may be asked to provide information such as name, shipping/billing address, telephone number, email address, credit card information etc. MAIGA Shea Butter maintains a record of online product purchases.

Whether or not to provide such information is completely your own choice. Should you choose not to provide the information requested, you may be unable to purchase products, access certain services, participate in contests or promotion, or special offers and contents on our site.

MAIGA Shea Butter may use the personal information provided for internal purposes, such as confirming and tracking orders, subscriptions or registrations, analyzing trends and statistics, informing users of new products, services and offers, etc.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to any other business or entity without your express permission. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. All personal or credit card information is kept securely and not accessible to anyone who is not authorized.

If you have any questions, please feel free to call or email us at info@maiga.com


Return Policy

MAIGA Shea Butter strives for 100% Customer Satisfaction.

1. We will not accept any return’s as raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers.

2. Original and return shipping charges are not refundable. In addition, should a shipment be refused by the recipient or returned as undeliverable, any return shipping charges assessed by the courier will be charged to (you) the customer.

3. Our orders are processed promptly. Cancelled order’s which have not yet been packaged for shipment will be charged a $5.00 cancellation fee.  Order’s which have already been packaged for shipment will be charged a 20% restocking fee. The actual amount of time will vary depending upon the season, but in most cases the order will have undergone processing in less than three hours.

4. If you believe you have received an incorrect item please contact MAIGA Shea Butter.


Disclaimer:

1. We do our best to offer the highest quality ingredients available. We

can not guarantee that any ingredient will be consistent in appearance, color or typical odor from one batch to another, as this may be within the manufactured product.

2. The liability of MAIGA Shea Butter is limited to the value of the goods and does not include any consequential loss. MAIGA Shea Butter shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

3. The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.